Frequent Asked Questions

Wooden wicks are more sustainable than cotton wicks and give a lovely gentle crackle when lit. You’ll want to light these differently from cotton wicks, but it’s very simple; when lighting a wood wick candle, the best technique is to tilt it on an angle and let the flame draw across the length of the wick (kind of like how you tilt a match after lighting).

give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use. Depending on the size of the container, this can be at least two hours. Candles have a ‘wax memory’ and it’s hard to change how they burn once they have been started!

After the first use, you don’t have to let a full wax pool form every single time, but it is ideal if you want to get the most life out of your candle. Just make sure give your candles a nice long burn every so often to “reset” the wax memory and prevent any tunnelling. This will keep your candle looking great, smelling great, burning evenly, and all the other great things you want!

For optimal burn, keep your wood wick trimmed to 5-6mm and clean off any burnt wood from previous use, if your wood wick candle won’t stay lit it’s probably because the wick is too long, or it needs to be trimmed clean of charred material. Just pinch off the burnt parts of the wick with your fingers once the candle has cooled.   It’s always best to use a long match to light a wooden wick candle as they can sometimes take a little longer.

We use very high quality and thoroughly tested wood wicks in our candles … so combined with the pure plant based soy wax and high quality fragrance oils, these should burn extremely clean with no soot or smoke.

If you are experiencing any smoke from a wood wick candle it’s usually because the wick needs to be trimmed and the burnt parts cleared out, or there is a draft interfering with the natural burn.