Frequent Asked Questions

How are wooden wicks different from cotton wicks?

Wooden wicks are more sustainable than cotton wicks and give a lovely gentle crackle when lit. You’ll want to light these differently from cotton wicks, but it’s very simple; when lighting a wood wick candle, the best technique is to tilt it on an angle and let the flame draw across the length of the wick (kind of like how you tilt a match after lighting).

How do I get the best out of my candle?

give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use. Depending on the size of the container, this can be at least two hours. Candles have a ‘wax memory’ and it’s hard to change how they burn once they have been started!

After the first use, you don’t have to let a full wax pool form every single time, but it is ideal if you want to get the most life out of your candle. Just make sure give your candles a nice long burn every so often to “reset” the wax memory and prevent any tunnelling. This will keep your candle looking great, smelling great, burning evenly, and all the other great things you want!

My Candle won't light after first use, help!

For optimal burn, keep your wood wick trimmed to 5-6mm and clean off any burnt wood from previous use, if your wood wick candle won’t stay lit it’s probably because the wick is too long, or it needs to be trimmed clean of charred material. Just pinch off the burnt parts of the wick with your fingers once the candle has cooled.   It’s always best to use a long match to light a wooden wick candle as they can sometimes take a little longer.

Won't a wooden wick produce lots of smoke?

We use very high quality and thoroughly tested wood wicks in our candles … so combined with the pure plant based soy wax and high quality fragrance oils, these should burn extremely clean with no soot or smoke.

If you are experiencing any smoke from a wood wick candle it’s usually because the wick needs to be trimmed and the burnt parts cleared out, or there is a draft interfering with the natural burn.

Can you provide large orders for events or corporate gifting?

Absolutely! I regularly take large orders for functions such as weddings and craft fairs. Just make sure to provide me with enough notice as all my products are made to order!


How long does delivery take?

We are currently using Hermes courier services for our deliveries, on their 3-4 day service.  This cost is a flat fee of £4.00 for each order placed.   If you have any queries regarding your order, please don’t hesitate to get in touch.

What happens if the delivery arrives and i'm not home?

Don’t worry, like a lot of other deliveries, royal mail will attempt to deliver and either leave your gifts safely with a neighbour or post a collection card.

What happens if my order arrives damaged?

Even our more fragile gifts made from solid materials in packaging that makes them almost bulletproof! We do understand that breakages happen so if anything arrives broken, contact us straight away with the chat at the bottom of the website and we’ll get it sorted straight away.

Can you deliver internationally?

We can! We have sent candles safely to the US and beyond. Drop a message in the chat at the bottom of the website and I can arrange a delivery with you. Just bear in mind, delivery times will take a little longer!